Frequently Asked Questions
A Glance at Frantzi Quality and Care
1. Where Is Frantzi Clothing Made?
2. Frantzi Design Standard
All of our designs are hand-crafted and laboured over for weeks to come up with exactly the right look for your next occasion. We work directly with our partners to create the looks that take you beyond.
1. How Long Do My Clothes Take To Get Here
You can expect your shipment at maximum one week. Since we are shipping directly from our manufacturer, you will be getting the highest quality, best price, and quickest shipment available. All orders are processed same day before 6pm EST.
2. What If It Isn't My Size?
You have nothing to worry. Simple place the item back in the box it came in with your original label (or you can print one from your account), and it will arrive back at our facilities, who will package up your correct size, and get it out to you very first thing.
1. What's required to make a purchase?
Shopping the Frantzi online store is easy: if you know what you are looking for, use the specific category links, such as 'Shoes', 'Accessories' section on the site. Once you have found an item, select your size and color and use the 'ADD TO CART' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag, you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.
2. Do I need an account to make a purchase?
Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account': • Track your orders and review past purchases; • Request your Return Authorization Number directly from your account; • Gain access to your ‘Wish List’; • Be notified when new products are available; • Save your address and card details for faster shopping; • Manage your account details and newsletter subscriptions.
3. Which size do I choose?
In the Frantzi Online Store, sizes may be based on the Italian or International sizing system. To convert this to your usual size, simply click on Size Guide on every product page. Where an item runs small or large to size, this will also be identified in the item description.
4. Why are certain items restricted in their shipping destination?
Due to international trading agreements and regulations, we are obliged to adhere to particular shipping restrictions. As a result, we are unable to ship some items made of exotic skins to the United States. In addition, some products manufactured in China and fine jewelry of certain compositions are not allowed to be shipped to the United States. If you add a product to your shopping bag that we are not permitted to ship to the United States, the site will automatically identify it and prompt you to remove it. For more information, please read our Shipping Information section.