1. Will COVID-19 Affect My Frantzi.Com Order?
At Frantzi, our top priority is the health and well-being of our clients, teams and communities, and we are closely monitoring the latest developments with the novel coronavirus (COVID-19). Frantzi.com remains open and we are dedicated to providing you with the finest shopping experience you have come and love to expect. Estimated shipping of available items is within 1-2 business days. Please refer to the delivery date estimate noted on the product description page and at checkout. We are following recommendations from the World Health Organization (WHO), carriers have temporarily suspended signature requirements for most deliveries to extend its safety precautions at the point of delivery. Therefore, we are temporarily not requiring you to physically sign for your delivery. We suggest that you follow your shipment with the tracking number found in your shipping confirmation email. If you have any concerns or questions, please Contact Us.
2. Will COVID-19 Impact My Return?
At Frantzi, our top priority is the health and well-being of our clients, teams and communities, and we are closely monitoring the latest developments with the novel coronavirus (COVID-19). Online returns: We at Frantzi stand behind our goods and services and want our customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal fairly and reasonably with our customers. We have long believed that when we treat our customers fairly, they in turn are fair with us. For online purchases, Frantzi will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Return merchandise must be post marked within 15 days from the date of delivery to Frantzi.com. In the event that you need to return an item that included complementary vat and duty you will be given a full refund less the complementary vat and duty. Merchandise that has been worn, used, altered or damaged will not be accepted. Merchandise returned to Frantzi will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. For additional information please refer to Frantzi Refunds and return policy. If you have any concerns or questions, please Contact Us.